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How does AI help your teams save time?
When we talk to our clients, one issue comes up time and again: their teams are losing time every single day.
The good news? Artificial Intelligence can help. In this article, we show you exactly how.
1. Faster information retrieval
Asking a question, remembering there’s a procedure, digging through all the folders in the DMS... only to come up empty-handed. Sometimes you find the right document, but—surprise, surprise—it’s 5,000 pages long.
This is the daily reality for many employees, who lose up to several hours a week searching for the information they need to get their work done.
What AI makes possible: Making expertise instantly accessible by querying documents in a few clicks to get answers in a flash.
📊 Result: Up to 2 hours saved per week, per employee.
2. Fewer interruptions for subject matter experts
A question here, an email there, a few pings on the internal messaging system: every company has a handful of experts who are constantly being pulled away. Answering a question, sending over a reference document, confirming an interpretation—by the end of the day, these interruptions really add up. Every request also makes it harder to refocus on deep work afterward.
What AI makes possible: Speeding up knowledge sharing and responses to recurring questions.
📊 Result: Up to 28% of work time freed from interruptions
We get 350 to 400 calls a month, with a team of 6–7 people. Of those 400 calls, I can tell you that at least 20% are about the same thing. The expert on the other end of the line repeats himself every time.
3. Errors—and the rework that follows—avoided
Poorly followed procedures, outdated protocols, or misinterpreted quality requirements: in the industrial sector, errors are costly. At the very least, they cost time: every mistake requires time to fix. Often, these errors aren't due to negligence or a lack of skill, but rather a lack of access to the right information at the right time.
What AI enables: Facilitating access to reliable information, thereby reducing the risk of errors.
📊 Result: Less time wasted correcting problems that could have been avoided.
4. Reuse existing work to save time
Spending a month writing a tender response, only to realize four days later that another regional team had handled a similar case just a few weeks prior.
Falling a day behind on a project to write a new procedure, when it had already been documented by another business unit last month.
These situations are more common than you might think: we are constantly reinventing the wheel.
What AI enables: Quick and easy access to existing work so it can be reused.
📊 Result: Up to several days saved on projects by reusing what has already been done.
5. Accessing the right people, faster
When you can't find answers to your questions in the documentation, you start looking for someone who might know. And that’s often when the runaround begins:
– “Ask Sophie.”
– “Actually, no, it’s Marc now.”
– “Have you tried checking with the quality team?”
The same issue applies as with document searches: employees waste hours looking for the colleagues who can help them.
What AI enables: Mapping internal expertise and accelerating direct connections with the right people.
📊 Result: Less time wasted and fewer interruptions for everyone.
In short, here are the benefits you can expect from Artificial Intelligence:
- Hours saved every week on information research
- Fewer interruptions and more focus for experts
- Fewer errors and less time wasted fixing mistakes that could have been avoided
- Faster collaboration between teams
All leading to a positive impact on company productivity.
At least, that is what our clients observe when using Ask for the moon.
In 2024, I was able to free up 508 hours of technical support workload thanks to Ask DEF, allowing me to focus on other innovation initiatives and new products. Rather than spending our time providing information to technicians.
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