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Technical

Accelerate technical support and maintenance

Free up time for internal support teams by simplifying knowledge sharing with AI.

Request a demo

Download guide

10 s

to get an initial self-service response

500 hours

saved per year by the DEF Technical Support team

-20%

in email requests

An AI solution designed for your daily challenges

While a responsive and high-performing technical support function is a key driver of performance for industrial companies, the pressure on teams and the volume of information they must master represent a major challenge:

Support teams are increasingly being called on for the same issues.

Technical support is constantly contacted through multiple channels by several teams, hundreds of times a month. Often to answer the same questions.

There is an increasing amount of know-how to master

For technicians as well as for technical support, this means : more and more products, new and old, as well as regulations that are constantly evolving

There is pressure to provide information immediately

It is increasingly difficult to say, “I’ll check and get back to you tomorrow.” Technicians often need answers almost right away

Mistakes can be very costly

A maintenance error can lead to non-compliance and significant costs.

A technician can’t know everything. When he arrives at a client’s site, he can’t just look at the detector and say, ‘I know all the regulations, all the product documentation, and so on.’