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Expertise

Strengthen support for technical expertise and projects

Accelerate the sharing of business expertise with generative AI

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3 hours

saved per week on searching through documentation

-20%

reduction in email inquiries

- 20%

reduction in inquiries to experts via email or phone

An AI solution designed for your daily challenges

If active responsive expert teams are a key performance driver for industrial companies, they also face several major challenges:

The documentation is dense and complex

Standards, safety requirements, quality requirements, internal processes, product details: these are documents running to hundreds of pages, where finding the right information is difficult, even for experts.

Experts are overloaded, answering the same questions again and again

Teams are contacted every day through different channels, often to address the very same questions.

There is an increasing amount of know-how to master

For experts as well as engineers and field teams, new products and the growing number of regulatory changes or internal requirements keep multiplying.

Not everything is always in the documentation.

Edge cases, the need for more detailed lessons learned, etc.: even technical leads sometimes need to reach out to other stakeholders who can be hard to identify.

EDF’s technical department launched a promising experiment with Ask for the Moon. One interface for multiple benefits: speed, structured answers, and above all knowledge capitalization for tomorrow.