How can you ensure the quality of peer-to-peer knowledge sharing?

Contexts and criticality

Questions and answers have different levels of criticality depending on the topics covered. It is therefore important to establish strict usage rules to ensure the quality of responses and avoid errors.

There are 6 usage rules to implement to ensure the quality of responses:

• I answer simply and courteously to questions if I know the answer, am able to answer, and am willing to answer.
• To avoid duplicating knowledge, I share links to existing documentation to reuseit.
• I do not share confidential information on Ask; I share links to existing documentation with controlled access.
• If I know an answer is correct, I validateit.
• ‍If I know when an answer is incorrect, Iflag it as invalid. And I provide or confirm the correct answer if possible.
• If an answer helps me, I thank its author. To highlight their contribution, I can select the time saved.
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What processes should be implemented to ensure the quality of shared knowledge?

Thanking

Users can thank contributors for their answers, which encourages them to keep up their efforts and helps identify the most effective contributors. It can sometimes be difficult to estimate the time saved by using Ask for the moon. We recommend thanking contributors even if you don't select a specific amount of time saved.

By default, half an hour is selected, which is an average estimate found in literature regarding more popular Q&A platforms. It is not a problem if this is not exact, as estimates of time saved vary from person to person and tend to stabilize over time. Thanking others is part of identifying best practices, as it contributes directly to the quality of interactions and the community.

Validating

Collaborators can validate an answer, indicating that it is correct. This allows their colleagues to trust the information provided. The difference between thanking and validating is that thanking expresses gratitude and recognizes the person who helped, whereas validating is a function reserved for those with subject matter expertise to confirm that the answer is correct as part of the quality assurance process.

Invalidating

Users, particularly experts, can invalidate an answer if it is inaccurate or outdated. This feature helps ensure the reliability of shared information and prevents errors by flagging an answer as incorrect rather than letting false information circulate.

Catalyzing

This feature allows users to implement specific processes to control the quality of answers and ensure the security of exchanged information. To become a catalyst, you must identify a field of knowledge and edit the corresponding tag page. A weekly report is sent to those identified as catalysts to help manage activity within that field of knowledge.

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Quality: The Ask for the moon Roadmap

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Reserved for the Catalyst Circle

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Conclusion

The quality of knowledge shared between peers is a critical issue, especially in your industries. Ask for the moon already offers features and methods to help implement these processes and workflows, but it is by co-building the roadmap with you that we can provide the tool best suited to your business challenges.

Want to be part of the Catalyst Circle? Join the circle