Accelerate technical support and maintenance
Save your team time by simplifying the sharing of expertise with AI.
They have adopted
our solution
The challenges ahead
There are several challenges in front of you when you need to disseminate and share know-how around your mission:
Some issues and questions are raised over and over
3 hours lost
There is more and more knowledge to master, quickly
Risk of errors
Due to pressure to provide immediate answers
Team saturation
We have 350 to 400 calls per month, for a team of 6-7 people. Of these 400 calls, I can tell you that at least 20% is about the same thing. The expert repeats himself every time.
The benefits of AI for technical support
Improve team efficiency and reduce the volume of requests:
Fewer repetitions for Support teams
Time saved in the field for technicians
Reduced response time and errors
500 hours
saved in 2024 by DEF teams
10 seconds
to get an answer for technicians
In 2024, I was able to free up 508 hours for the technical support team thanks to Ask DEF, so that they could focus on other innovation topics and new products. Instead of spending our time giving information to technicians.
How we respond
concretely to your challenges?
“The documentation is hundreds of pages long, I don't know how to use it or where to find my answer.”
Immediate answers
Faster collaboration
“I can't find answers to my questions and I don't know who to contact.”
“I need to be confident that the information I'm using is reliable, accurate, and up to date.”
Reliable answers
and accurate
Easy sharing of expertise
“I've already answered these questions in previous technical briefs, but no one reads them.”
THE COMPLETE GUIDE
“Accelerate technical support and maintenance”
By simplifying the sharing of know-how with AI
Download the guide
Simplify industrial knowledge sharing, thanks to GenAI
Request a demo
Simplify industrial knowledge sharing, thanks to GenAI
Request a demo